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Customer Support advisor | € 1 500,00

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  • Ad Posted on
    April 6, 2022
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Your Role as a Customer Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;

  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

  • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;

  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;

  • Troubleshoot through the use of open questions, support documents, and system training;

  • Offer recommendations to common problems or frequently asked questions.




Requirements for the Customer Advisor:

  • High School Diploma or Higher

  • Native/Fluent Norwegian ;

  • Good level of English, C1;

  • Writing speed: 20 words per minute

  • Active Listening

  • Good Problem Solving Skills

  • Strong troubleshooting skills


Cross Border Talent's Offer:

  • Paid travel Expenses;

  • Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;

  • Renewable contract of 12 months;

  • Health Coverage and Private Health Care;

  • Attractive Salary with performance bonus;

  • Working hours: 40h per week = is 8 hours per day / 5 days a week;

  • Greek lessons

  • Free Real Estate Agency Fee

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